Useful Information

Prices

Please note, prices are subject to change.  Those who have regular appointments will be advised at least 28 days in advance.

Your Appointment

Nail Grace has an appointment diary with sufficient time for each person to be pampered.  However, if you are up to 15 minutes late, this will reduce your time to be pampered and feel relaxed.  If you are more than 15 minutes late, then you will need to reschedule your appointment for another day.  The first time this happens, there is no charge.  If you are late again or you do not attend your appointment, then there is a 100% charge.

Cancellation Policy

Due to COVID-19, there is currently no charge on cancelling or changing your appointment.  In normal circumstances, please give 48 hours notice to cancel or change your appointment.  Otherwise you will be charged the treatment in full.  When booking your treatment and you are using a Gift Voucher as payment, then the Gift Voucher reference will be required.  Non-attendance will result in the full amount of the treatment being taken.

Gratuities

Personal recommendations are the best compliment.  Gratuities are left at your discretion.

Returning a product

Nail Grace will refund any product within 14 days of purchase, as long as it has been unopened, not used and in perfect condition.  Please show a valid receipt for the product.  The refund will be given via the same method of payment.

Service Terms and Conditions

Nail Grace pride ourselves on excellent service.  In the unlikely event that you are not satisfied in any way, please contact Shona via telephone within 48 hours following your appointment.  Also, within 48 hours of the treatment, the client will need to re-attend the Nail Grace home nail salon.  Nail Grace will be able to assess and discuss the issue in person.

If Nail Grace agrees that the service was unsatisfactory, a ‘re-do’ or an alternative treatment to the same value as the original treatment will be provided.  No refunds or Gift Voucher to the amount will be given.

Gift Vouchers Terms and Conditions

Valid for one year from purchase date.

Non-refundable and have no cash value.

Can purchase treatments or products.

The actual Gift Card needs to be present to purchase treatments or products.  If you forget your Gift Voucher, then alternative payment will need to be made and the Gift Voucher used for a future purchase.